Job Description

1. Attend to walk-in, calls and email from purchasers
2. Attend to complaints and ensure proper follow up are taken to address the issues
3. Coordinate with supervisor and purchaser on the progress of defect rectification works
4. Ensure defects identified during the defect’s liability period are rectified accordingly within the stipulated time frame
5. Report on the performance of third party contractors and service providers on periodic basis
6. Assist in general clerical duties including filing, preparing quotations & invoices, coordinate appointment with contractors, etc
7. Update and keep track of customer complaints via on line system

Job Requirements

1. Minimum Diploma in Property Management or other related discipline
2. At least 2 years relevant working experience with property developer preferably in customer service field
3. Pleasant personality with excellent interpersonal and communication skills