Customer Happiness Executive
- Customer Service
- RM1,800 - RM2,600 /monthly
- Full Time
Location On Site: US Pizza HQ Kota Damansara
Working Hour : Able to work 3 Shift rotational and can work on weekend and public holiday:
Morning 10AM - 7PM
Afternoon 12PM - 9PM
Evening 2PM - 11PM
Working Day: 6 days + 1 offday (Offday on weekdays because weekends are peak hours)
· Pleasant, warm and cheerful personality with strong interpersonal and communication skills.
· Ability to communicate clearly and professionally, both verbally and in writing.
· Manage telephone calls professionally, efficiently and with good communication skills.
· To attend all incoming and outgoing telephone calls, live chat, rider booking
· Strong problem-diagnosis and problem-solving skills
· Multi-tasking & with a good sense of urgency
· Maintain efficient systems and processes to ensure excellent service standards to customers.
· Consistently following up on pending matters without reminders till completion
· Prepares month-end reports, data collection for sales and market research
· Assists with complaints, requests and implements action plan.
· Undertakes other ad-hoc tasks as assigned by superior/management when necessary.
· Candidate must possess at least Bachelor's Degree, Post Graduate Diploma, Professional Degree in Mass Communications/ Public Relations or any related field
· Proficient in English, Bahasa and other dialects would be an added advantage
· Ability to multi-task, organize, and prioritize task to work under pressure.
· PC literate and good telephone etiquette.
· Able to work 3 shifts. Rotational based (Morning 10am-7pm/Evening 12pm-9pm/Night 2pm-11.00pm), can work on weekend and public holiday.
· Possess own transport
· Fresh Graduate and interested applicant that are able to start immediately are welcome to apply