Customer Service Executive (Mandarin Speaking)

  • Customer Service
  • KL City
  • 17/08/2022
  • RM2,500 - RM3,500 /hourly
  • Full Time
  • Urgent
Job expired!

Job Responsibilities

The E-Commerce Customer Service Executive will be required to manage incoming calls and live chat from customers in relation to online products and services.

  • To deal directly with customers by phone, email, live chat, and social media.
  • To resolves product or service problems by clarifying and understanding customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • To ensures and provides quality service to both internal and external customers. 
  • To maintain customer records by updating account information.
  • Record details of inquiries, comments, and complaints.
  • To compile reports on overall customer satisfaction.
  • Contributes to team effort by accomplishing related results as needed.
  • To complete any other tasks assigned by the management from time to time.


Job Requirements

  • Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U/Diploma
  • At least 1 or 2 year(s) of working experience in the related field, preferably in E-commerce industry
  • Have knowledge of customer service principles and practices
  • Possess good interpersonal and communication skills
  • Fast learner and self-motivate
  • Team-oriented and service minded
  • Careful, patient, and able to work under pressure
  • Able to work according to monthly roster including public holidays
  • Understand basic operation of computer software applications
  • Requires minimal 50 wpm typing speed
  • Required skill(s): Microsoft Windows.
  • Proficient in English