Job Responsibilities

The E-Commerce Customer Service Executive will be required to manage incoming calls and live chat from customers in relation to online products and services.

• To deal directly with customers by phone, email, live chat, and social media.
• To resolves product or service problems by clarifying and understanding customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• To ensures and provides quality service to both internal and external customers. 
• To maintain customer records by updating account information.
• Record details of inquiries, comments, and complaints.
• To compile reports on overall customer satisfaction.
• Contributes to team effort by accomplishing related results as needed.
• To complete any other tasks assigned by the management from time to time.

Job Requirements

• Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U/Diploma
• At least 1 or 2 year(s) of working experience in the related field, preferably in E-commerce industry
• Have knowledge of customer service principles and practices
• Possess good interpersonal and communication skills
• Fast learner and self-motivate
• Team-oriented and service minded
• Careful, patient, and able to work under pressure
• Able to work according to monthly roster including public holidays
• Understand basic operation of computer software applications
• Requires minimal 50 wpm typing speed
• Required skill(s): Microsoft Windows.
• Proficient in English