Customer Service - Mandarin Speaker

  • Customer Service
  • Subang Jaya
  • 03/11/2022
  • Full Time
  • Urgent
Job expired!

Designation: Customer Service (Mandarin Speaker)
Location: Subang Jaya
Salary: RM 4000
Benefits: EPF / SOCSO / Annual Leave (18 days) / Medical Insurance / Dental Insurance / KPI performance bonus / Transport allowance /
1 month training with salary

Duties & Responsibilities:
1. End-to-end airline operation Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, and, Email management for all corporate and travel agent queries
2. To be able to Handle Customer queries & with good customer service skills and travel-related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.
3. To be able to deal with customers and meet customer requirements
4. Work Environment - 24*7
5. Should be fluent in spoken English & Mandarin.
6. Minimum 6 months of experience in the airline or Travel industry (preferable)

1. Should have a good standard of both Spoken and written English & Mandarin.
2. Needs to be a team player with a positive attitude.
3. Should be adaptable to change.
4. Needs to display confidence and the ability to sell a given product.
5. Extrovert with a customer service mindset.
6. Only for Local Malaysians
7. Fresh graduate is welcome to apply.