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Job Description:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responsible for greeting and welcoming customer(s), including opening the door.
Monitor company communication channels and respond appropriately in a timely manner.
Serve walk-in customer(s) who send or self-collect documents and packages (Pickup), complaints, and inquiries.
Ensure documents or packages accepted from customer(s) are according to Company’s SOP and standard guidelines.
Register customer(s) by sending details accurately in the system.
Manage monetary transactions with integrity.
Checking of orders and customer service complaints in the system daily.
Scans of every arrival and departure of parcels & bagging accordingly
Prepare daily Outlet operation & sales reports.
Loading & unloading of packages in good conditions
Ensure that every package that arrives at the outlet is in good condition.
Manage, salvage and awbless items in the Outlet.
Perform other daily administration tasks or stock-keeping duties required to Ensure outlet operation runs smoothly.
To perform any other relevant task / ad-hoc task as instructed by the superior.
EPF/SOCSO/EIS.
Overtime pay.

Job Requirements

Fresh Graduates/Entry Levels are encouraged to apply. Training will be provided.
At least 1-2 years of working experience in the related field/customer service industry
Min SPM/STPM/Diploma and above.
Good team player, independent, responsible, and strong ability to work cross-function and under tight timelines
Fast learner & solution-oriented mindset
Good communication and interpersonal skills.
Good command of English, and Bahasa Melayu (Spoken & written)
Mandarin / Chinese speaking would be an added advantage
Possess a high level of integrity and work ethic in handling confidential matters

Working Hours and Rest Days