Location: Genting Highlands Premium Outlets
We are seeking a dedicated IT Technical Support to provide first level support to users on hardware, software, and all IT related issues, including troubleshooting ELV / physical security system devices such as CCTV, card access, digital signage, and other related systems. As a member of our team, you will be responsible for ensuring the smooth operation of our client's IT infrastructure by providing technical assistance to end-users on-site.

Responsibilities:

• Provide first level support to users on hardware, software, and all IT related issues
• Troubleshoot ELV / physical security system devices such as CCTV, card access,
  digital signage, and other related systems
• Reside at client's site to provide technical support and assistance to end-users
• Install and set up Access Point, IP Phone, IT network system related
• Respond to incidents and service requests from end-users via telephone, email,
  and on-site service
• Identify and resolve problems/or escalate to other technical resources
• Perform computer hardware/software installation and troubleshooting Administer servers such as Domain controller, file server, backup, etc.
• Monitor network infrastructure using network monitoring software
• Coordinate with vendors on IT system support and maintenance
• Submit a daily summary report
• Perform any other duties and responsibilities as assigned by Management
  
  

Requirements:

• At least 1 year of working experience in the IT-related field
• Ability to manage and prioritize multiple problems and issues
• Responsible and team player
• technical knowledge in Windows-based operating systems, Microsoft products,
  servers, switches, security systems, and structured cabling, and other general
  applications
• Knowledge and experience in troubleshooting ELV / physical security system
  devices such as CCTV, card access, digital signage, and other related systems
• Willingness to work on rotational shifts, 10 am to 10 pm
• If you are a highly motivated individual with a passion for IT and providing exceptional customer service, and have experience troubleshooting ELV / physical security system devices, we encourage you to apply for this exciting opportunity as a IT Technical Support.