• Customer Service
  • Kuching
  • 02/09/2022
  • RM1,500 - RM2,500 /monthly
  • Full Time
Job expired!


  • Schedules, coordinates, and reschedules patient appointments per scheduling protocols/guidelines along with making outbound patient appointment reminders
  • Reviews, updates and confirms appointment information including date, time, location, provider name, reason for visit with caller
  • Informs callers of appointment expectations and guidelines to include cancellation/no-show policy, prompt arrival
  • Respond to routine questions regarding direction, appointment times and program information
  • Completes new patient registration process along with updating and maintaining patient demographic information
  • Answer department and patient’s emails and voicemails in a timely and efficient manner
  • Manage physicians and clinic staff schedules in the EMR
  • Communicates professionally with physicians, office staff, co-workers and patients, providing excellent customer service and works collaboratively with a variety of individuals and departments
  • Ability to multi-task, work independently and concentrate in a vibrant environment
  • Demonstrated efficiency and problem-solving skills in resolving patient concerns
  • Functions as a liaison for the patients and the clinic staff
  • Maintains performance expectations such as: Average Calls Answered, Average Talk Time, and other performance metric requirements.
  • Performs other duties as assigned by the management or as required



  • Must hold a diploma or its equivalent. Advanced certificate or college degree is a plus
  • Bilingual (Mandarin/English/BM). Ability to read, analyze, and interpret common medical and legal documents.
  • Able to work weekends & Public Holidays without complaints
  • Experience working with multiple phone lines, Minimum of two years working within a high-volume medical call center, or front desk within the medical field
  • Strong background in Customer service, EMR systems, schedule management and medical terminology
  • Clear, professional, friendly and articulate phone voice
  • Requires excellent organizational, problem solving and critical thinking skills
  • Ability to effectively present information, respond to questions and professionally interact with patients, managers and co-workers in a variety of settings and audiences using excellent oral, written, and interpersonal communication skills
  • Ability to work autonomously, with a high level of accuracy, detail and speed in a fast/rapidly changing environment, while managing multiple priorities and information in a professional and courteous manner
  • Proficient in Microsoft Office products, including Outlook, Word, Excel and PowerPoint
  • Maintains highest standards of confidentiality.
  • Ability to work in climate-controlled office environment
  • Ability to sit at desk for long periods of time in office location each normal work day;
  • Ability to communicate clearly and work effectively in person and by telephone



  • Annual & medical leave
  • Company team buildings
  • In-house doctors’ consultation