Job expired!

ESSENTIAL DUTIES & RESPONSIBILITIES

Schedules, coordinates, and reschedules patient appointments per scheduling protocols/guidelines along with making outbound patient appointment reminders
Reviews, updates and confirms appointment information including date, time, location, provider name, reason for visit with caller
Informs callers of appointment expectations and guidelines to include cancellation/no-show policy, prompt arrival
Respond to routine questions regarding direction, appointment times and program information
Completes new patient registration process along with updating and maintaining patient demographic information
Answer department and patient’s emails and voicemails in a timely and efficient manner
Manage physicians and clinic staff schedules in the EMR
Communicates professionally with physicians, office staff, co-workers and patients, providing excellent customer service and works collaboratively with a variety of individuals and departments
Ability to multi-task, work independently and concentrate in a vibrant environment
Demonstrated efficiency and problem-solving skills in resolving patient concerns
Functions as a liaison for the patients and the clinic staff
Maintains performance expectations such as: Average Calls Answered, Average Talk Time, and other performance metric requirements.
Performs other duties as assigned by the management or as required

MINIMUM QUALIFICATIONS

Must hold a diploma or its equivalent. Advanced certificate or college degree is a plus
Bilingual (Mandarin/English/BM). Ability to read, analyze, and interpret common medical and legal documents.
Able to work weekends & Public Holidays without complaints
Experience working with multiple phone lines, Minimum of two years working within a high-volume medical call center, or front desk within the medical field
Strong background in Customer service, EMR systems, schedule management and medical terminology
Clear, professional, friendly and articulate phone voice
Requires excellent organizational, problem solving and critical thinking skills
Ability to effectively present information, respond to questions and professionally interact with patients, managers and co-workers in a variety of settings and audiences using excellent oral, written, and interpersonal communication skills
Ability to work autonomously, with a high level of accuracy, detail and speed in a fast/rapidly changing environment, while managing multiple priorities and information in a professional and courteous manner
Proficient in Microsoft Office products, including Outlook, Word, Excel and PowerPoint
Maintains highest standards of confidentiality.
Ability to work in climate-controlled office environment
Ability to sit at desk for long periods of time in office location each normal work day;
Ability to communicate clearly and work effectively in person and by telephone

BENEFITS