Experience: 6 + years.
Support Level: Tier 2 (L2/L3)

Responsibilities:

• Handling customer calls with English and Mandarin clients
• Working in virtual teams distributed globally.
• Working with desperate and demanding client groups.
• Providing technical support on windows/ Linux based env.
  
  

Requirements:

• Mandarin language proficiency mandatory.
• Experience of Managed File Transfer products (Connect: Direct, Sterling B2B integrator, Sterling
  File Gateway, etc).
• Experience in cloud technology /Kubernetes /OCP.
• Hands on experience in transmissions protocols (sFTP, C: D etc ).
• Good understanding of the Secure plus protocols (TLS /SSL etc).
• Networking and security experience of cryptography applications and data security.
• Hands on administration experience of Windows and Unix, operating systems.
• Windows/Unix scripting experience and XML coding.
• Unix/Windows Connect Direct support experience.
• Flexible to support extended/ out of working hours on call during Sev-1 issues/ critical
  situations.
  
  

Job Type: Renewal Contract