Position : Customer Service Executive

Preferrable with Experience

Job Description

• Handling all customer inquiries and requests related to sea freight export in a timely and professional manner
• Coordinating and processing sea freight export documentation, including booking confirmations, shipping instructions, and customs clearance
• Liaising with internal departments and external partners (e.g. shipping lines, customs) to ensure seamless logistics and delivery
• Providing accurate and up-to-date information to customers on the status of their shipments
• Identifying opportunities to improve customer service and operational efficiency
• Maintaining detailed records and generating relevant reports