A Spa receptionist’s duties and responsibilities include greeting guest, provide basic and accurate information in-person and via phone/email, and supplying them with refreshments as they wait

Requirements:

• Front office experience is an advantage
• Confident, pleasant personality
• Excellent sales and upselling skills
• Highly motivated and well-organized
• Malaysian nationality
• Fluent in English and Chinese (Written & Spoken)

Job description

• Greet all guests with a warm, friendly, and professional demeanor upon arrival.
• Assist with check-in, confirm bookings, and provide relevant information about spa services, facilities, and policies.
• Escort guests to the appropriate areas and ensure they are comfortable.
• Manage spa appointments, including scheduling, rescheduling, and cancellations.
• Keep track of therapist and service provider schedules, ensuring smooth coordination.
• Provide reminders to guests regarding upcoming appointments.
• Address guest inquiries, concerns, and special requests in a timely and professional manner.
• Handle any guest complaints or issues promptly, ensuring customer satisfaction.
• Maintain a calm and relaxing environment in the reception area.
• Process payments for services, products, and packages.
• Handle cash, credit card transactions, and gift certificates.
• Ensure accurate billing and issue receipts.
• Assist in promoting and selling spa products, memberships, and packages.
• Provide guests with information about available products and recommend items based on individual needs.
• Maintain up-to-date guest records and appointment logs.
• Assist with daily spa operations, including opening and closing procedures.
• Answer phone calls, emails, and other forms of communication in a professional manner.
• Ensure the front desk and waiting area are always clean, tidy, and inviting.
• Assist with preparing the spa for opening, including setting up treatment rooms and amenities.
• Work closely with spa therapists, Beautician, and other team members to ensure smooth operations.
• Communicate guest preferences and feedback to the appropriate team members to enhance the guest experience.