• Lead service crews to meet the company's monthly sales objectives.
• Oversee recruitment efforts for hiring service crew members and manage staffing levels at the outlets.
• Oversee and manage all aspects of branch operations, and executing day to day Operational activities.
• Monitoring the performance of staff from time to time.
• Oversee and optimize the supply chain process, including procurement, inventory management, and logistics.
• Develop and deliver training programs to empower service crews to effectively manage their daily tasks and outlet operations independently.
• Monitor and analyse labour and inventory expenses, preparing and submitting reports to ensure adherence to budgets while enhancing quality standards.
• Regularly inspect outlet assets, including facilities and equipment, to uphold quality standards.
• Offer solutions to address outlet issues and handle customer complaints effectively.
• Provide guidance and disciplinary action when necessary for service crew members.
• Forecast, plan, source, and procure food and beverage supplies for the kitchen and stocking purposes.

Requirements

• Possess Certificate/Diploma/Degree in F&B Services Management or equivalent.
• Have more than 5 years of working experience preferably in F&B & Service industry.
• Excellent communication, interpersonal and leadership skills, and be extremely customer focused.
• Critical thinker and problem-solving skills.
• Basic knowledge in computer.
• Must be good in calculation.
• Confident, proactive, and able to work under pressure and meet tight deadlines.
• Willing to travel outstations and very committed to work.
• Honest, problem solver and has managerial skills.