Collect payments from customers who are behind on their accounts. They also work to prevent bad debts and defaults on loans. 

Responsibilities:

• Communicate with customers: Contact customers by phone, email, text, or letter to discuss payment options 
• Negotiate repayment plans: Work with customers to create a plan that they can afford 
• Maintain records: Keep track of all interactions with customers and collection activities 
• Comply with regulations: Follow company policies and banking regulations 
• Meet productivity standards: Make sure to meet daily, weekly, and monthly collection goals 
• Develop strategies: Help create and implement strategies to recover money from customers with non-performing loans