The role 

We are looking for an exceptional and bilingual Customer Support Specialist to join our new, fast-growing global support team in Malaysia. You will be a key point of contact for our customers, making it easy for them to feel at home, wherever they travel around the world. You will be the bridge between drivers and passengers, customers and suppliers. Join us to build the world's largest mobility network together!

What you’ll be doing 

• Provide fast and accurate customer service via live chat, email and phone and help them get the most out of our service
• Learn our platforms and conduct advanced investigations of customer complaints
• Escalate complaints to third parties and communicate throughout the resolution process
• Proactively monitor and QA live journeys and ensure that drivers and passengers can find each other
• Contribute and share ideas to decrease the workload and improve the quality & speed of Splyt’s customer support

Who we are looking for 

Required:

• Details matter to you. A lot.
• Customer service experience. Strong writing skills
• Fluent in English & Mandarin is essential
• We are a 24/7/365 operation, so weekends and overnights are required
• Fearlessness and proactiveness. We deal with live orders. Every minute counts. Make fast decisions and have them be right
• You always put yourself in the customer’s shoes
• Positive and hard working attitude. You constantly raise the bar to yourself and the team

Preferred:

• Experience both in an office and remote working environment
• Customer support experience in ride hailing or food delivery business
• Tech savviness
• Experience with Zendesk, LiveChat Inc or similar customer service tools

What we can offer you

• Exposure to global platform operations 
• Competitive salary and bonus scheme 
• Remote work within your country of residence and work eligibility
• Subsidised lunches 
• Private healthcare

Please note that Splyt is unable to sponsor work visas for this role or consider candidates based outside Malaysia.